Privacy Policy

Last Updated: December 16, 2024

1. Who We Are

AgileWeb Custom Systems Innovations Ltd. is a Kenyan-owned software company specializing in custom software development, web systems, cloud security, and digital solutions. We design custom systems, deliver 24/7 support, and protect digital infrastructure with cutting-edge security solutions. Our website is agilewebinnovations.co.ke.

2. Information We Collect

We collect the following types of information:

  • Information you provide: Name, email address, phone number, company name, and project details when you contact us or request a quote.
  • Automatically collected data: IP address, browser type, device information, pages visited, and time spent on our website.
  • Cookies and tracking: We use cookies to analyze website traffic and improve user experience.
  • Third-party integrations: Data from Firebase, Google Analytics, and other services we use to operate our platform.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our software development and security services.
  • Respond to your inquiries, quote requests, and support needs.
  • Send you service updates, project notifications, and important announcements.
  • Analyze usage patterns and trends to enhance our website and services.
  • Ensure platform security and prevent fraud or unauthorized access.
  • Comply with legal obligations and regulatory requirements.
  • Send marketing communications (only with your explicit consent).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: To provide you with the services you requested.
  • Legitimate interest: To improve our services, ensure security, and analyze usage.
  • Consent: Where you have explicitly given permission for specific processing activities.
  • Legal obligation: To comply with applicable laws and regulations in Kenya and internationally.

5. Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

  • Service providers: With trusted third-party vendors (e.g., hosting providers, analytics services) who help us operate our business, under strict confidentiality agreements.
  • Legal requirements: When required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • Protection of rights: To protect the rights, property, or safety of AgileWeb, our clients, or others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings.
  • Analyze web traffic and understand how visitors use our site.
  • Improve website functionality and user experience.
  • Provide personalized content and advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

  • Contact form submissions and quote requests: Retained for up to 2 years or until the project is completed.
  • Client project data: Retained for the duration of the project and up to 5 years after completion for support and legal purposes.
  • Analytics data: Retained for up to 26 months.

You can request deletion of your data at any time by contacting us.

8. Your Data Rights

Under Kenyan data protection laws and international standards (such as GDPR for EU clients), you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to correction: Request correction of inaccurate or incomplete data.
  • Right to deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Right to restriction: Request that we limit the processing of your data.
  • Right to object: Object to processing based on legitimate interests or for direct marketing.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact our Data Protection Officer at privacy@agilewebinnovations.co.ke. We will respond to your request within 30 days.

9. Data Security

We take the security of your personal information seriously and implement robust technical and organizational measures, including:

  • Encryption of data in transit and at rest using industry-standard protocols.
  • Secure authentication and access controls to prevent unauthorized access.
  • Regular security audits and vulnerability assessments.
  • Employee training on data protection and security best practices.
  • Incident response procedures to address security breaches promptly.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya, including countries that may not have the same data protection laws. We ensure that such transfers are conducted in accordance with applicable laws and with appropriate safeguards in place.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date.
  • Sending you an email notification (if we have your email address).
  • Displaying a prominent notice on our homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: